✦ LIBER ✦

Measuring Information System Service Quality: SERVQUAL from the Other Side

✍ Scribed by James J. Jiang, Gary Klein and Christopher L. Carr

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Measuring Information Systems Service Qu

✍ Thomas P. van Dyke, Leon A. Kappelman and Victor R. Prybutok 📂 Article 📅 1997 🏛 Association for Information Systems 🌐 English ⚖ 445 KB

Service quality from the other side: Inf

✍ Pratyush Bharati; Daniel Berg 📂 Article 📅 2005 🏛 Elsevier Science 🌐 English ⚖ 255 KB

A Note on SERVQUAL Reliability and Valid

✍ James J. Jiang; Gary Klein; Suzanne M. Crampton 📂 Article 📅 2000 🏛 Decision Sciences Institute, Georgia State Univers 🌐 English ⚖ 917 KB

Cautions on the Use of the SERVQUAL Meas

✍ Thomas P. Van Dyke; Victor R. Prybutok; Leon A. Kappelman 📂 Article 📅 1999 🏛 Decision Sciences Institute, Georgia State Univers 🌐 English ⚖ 815 KB

[IEEE 2012 Eighth International Conferen

✍ Klems, Markus; Bermbach, David; Weinert, Rene 📂 Article 📅 2012 🏛 IEEE ⚖ 288 KB

[IEEE 2010 5th International Conference

✍ Yu-Lung Wu, ; Yu-Hui Tao, ; Pei-Chi Yang, ; Ching-Pu Li, 📂 Article 📅 2010 🏛 IEEE ⚖ 416 KB