𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Perceived quality and price: their impact on the satisfaction of restaurant customers

✍ Scribed by Pedraja Iglesias, Marta; Jesus Yagüe Guillén, M.


Book ID
123614880
Publisher
Emerald Group Publishing Limited
Year
2004
Tongue
English
Weight
93 KB
Volume
16
Category
Article
ISSN
0959-6119

No coin nor oath required. For personal study only.


📜 SIMILAR VOLUMES


Perceived justice of service recovery st
✍ Rodolfo Vázquez-Casielles; Leticia Suárez Álvarez; Ana Maria Díaz Martín 📂 Article 📅 2010 🏛 John Wiley and Sons 🌐 English ⚖ 128 KB

## Abstract This article aims to build on previous research analyzing the effects of perceived justice on customers' satisfaction with service recovery and the attitudinal consequences of the recovery strategies firms adopt after service failures occur. The results obtained from a conceptual model