✦ LIBER ✦

On the positive aspects of customers: Customer-initiated support and affective crossover in employee–customer dyads

✍ Scribed by Barbara K. Zimmermann; Christian Dormann; Maureen F. Dollard

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

The Impact of the Customer Orientation o

✍ Dean, A. M. 📂 Article 📅 2007 🏛 SAGE Publications 🌐 English ⚖ 173 KB

Does customer aggression more strongly a

✍ Ruhama Goussinsky 📂 Article 📅 2011 🏛 Springer US 🌐 English ⚖ 405 KB

High tech, high touch: The effect of emp

✍ Narayan Ramasubbu; Sunil Mithas; M.S. Krishnan 📂 Article 📅 2008 🏛 Elsevier Science 🌐 English ⚖ 313 KB

Do employees’ satisfied customers respon

✍ Jung, Hyo Sun; Yoon, Hye Hyun 📂 Article 📅 2013 🏛 Elsevier Science 🌐 English ⚖ 506 KB

Examining the spillover effect of frontl

✍ Zhao, Xinyuan (Roy); Mattila, Anna S. 📂 Article 📅 2013 🏛 Elsevier Science 🌐 English ⚖ 240 KB

The influence of a leader's servant lead

✍ Hwang, Hee-Joong; Kang, Minjeong; Youn, Myoung-Kil 📂 Article 📅 2014 🏛 Informa UK (Taylor & Francis) 🌐 English ⚖ 291 KB