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On the positive aspects of customers: Customer-initiated support and affective crossover in employee–customer dyads

✍ Scribed by Barbara K. Zimmermann; Christian Dormann; Maureen F. Dollard


Book ID
118113045
Publisher
John Wiley and Sons
Year
2011
Tongue
English
Weight
199 KB
Volume
84
Category
Article
ISSN
0963-1798

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