✦ LIBER ✦
High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services
✍ Scribed by Narayan Ramasubbu; Sunil Mithas; M.S. Krishnan
- Book ID
- 113570632
- Publisher
- Elsevier Science
- Year
- 2008
- Tongue
- English
- Weight
- 313 KB
- Volume
- 44
- Category
- Article
- ISSN
- 0167-9236
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