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Influence of customer verbal aggression on employee turnover intention

✍ Scribed by Li, Xiaoyan; Zhou, Erhua

Book ID
120710194
Publisher
Emerald Group Publishing Limited
Year
2013
Tongue
English
Weight
178 KB
Volume
51
Category
Article
ISSN
0025-1747

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## Abstract Companies in the United States are concerned with retaining minority employees to maintain or increase the diversity of their workforce. Here we assess the value of one approach companies have used to retain minority employees: β€œnetwork” groups. Based on data obtained from a large compa