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Problematic customers and turnover intentions of customer service employees

✍ Scribed by Poddar, Amit; Madupalli, Ramana


Book ID
124164528
Publisher
Emerald Group Publishing Limited
Year
2012
Tongue
English
Weight
132 KB
Volume
26
Category
Article
ISSN
0887-6045

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Modeling turnover intentions and their a
✍ Chou-Kang Chiu; Chieh-Peng Lin; Yuan Hui Tsai; Ching-Yun Hsiao πŸ“‚ Article πŸ“… 2005 πŸ› John Wiley and Sons 🌐 English βš– 136 KB πŸ‘ 1 views

The psychological model of organizational commitment (OC) has been extensively investigated in U.S. workers (Near, 1989), but less frequently applied in cross-personality studies. The investigation proposes a model of turnover intentions (TI) that uses locus of control (LOC) as a moderator. A causal