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Customer Service and Relationship Management in the Context of Technology-Enabled Service Delivery Systems

✍ Scribed by Rhett H. Walker; Heather Francis

Book ID: 117777623
Publisher: Elsevier
Year: 2003
Tongue: English
Weight: 193 KB
Volume: 11
Category: Article
ISSN: 1441-3582
DOI: 10.1016/s1441-3582(03)70126-8

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