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[IEEE 2010 7th International Conference on Service Systems and Service Management (ICSSSM 2010) - Tokyo, Japan (2010.06.28-2010.06.30)] 2010 7th International Conference on Service Systems and Service Management - Personality traits as moderators of the relationship between customer satisfaction and loyalty

✍ Scribed by Wang, Xia; Chen, Yung-Hsin; Tsai, Shuo-Chang

Book ID: 111870846
Publisher: IEEE
Year: 2010
Weight: 120 KB
Volume: 0
Category: Article
ISBN: 1424464854
DOI: 10.1109/icsssm.2010.5530145

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