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The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing

✍ Scribed by Yi-Shun Wang; Shun-Cheng Wu; Hsin-Hui Lin; Yu-Yin Wang

Book ID: 116557713
Publisher: Elsevier Science
Year: 2011
Tongue: English
Weight: 355 KB
Volume: 31
Category: Article
ISSN: 0268-4012
DOI: 10.1016/j.ijinfomgt.2010.09.001

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