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Antecedents of Perceived Quality in the Context of Internet Retail Stores

✍ Scribed by Gounaris, Spiros; Dimitriadis, Sergios; Stathakopoulos, Vlasis

Book ID
126024207
Publisher
Westburn Publishers Ltd
Year
2005
Tongue
English
Weight
317 KB
Volume
21
Category
Article
ISSN
0267-257X

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Dissecting hospital quality. Antecedents
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✍ Javier GarcΓ­a-Lacalle; Patricia Bachiller πŸ“‚ Article πŸ“… 2010 πŸ› John Wiley and Sons 🌐 English βš– 145 KB

## SUMMARY Clinical quality (CQ) and patient satisfaction (PS) are key elements on the agenda of European public healthcare systems. This paper seeks to explore the relationship between CQ and PS, at hospital level, as freedom of hospital choice may lead to a trade‐off between them. In addition, th