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The antecedents and consequents of relationship quality in internet shopping

✍ Scribed by Chung, Ki‐Han; Shin, Jae‐Ik

Book ID
120038832
Publisher
Emerald Group Publishing Limited
Year
2010
Tongue
English
Weight
221 KB
Volume
22
Category
Article
ISSN
1355-5855

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## Abstract It is generally accepted that an understanding of quality conceptualizations is instrumental in the design and development of customer care programs. This study applies the dimensional qualitative research approach to develop a conceptual model, which demonstrates the antecedents and co