๐”– Bobbio Scriptorium
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Antecedents of flow in retail store shopping

โœ Scribed by Liz C. Wang; Daniel Fujen Hsiao


Book ID
116695119
Publisher
Elsevier Science
Year
2012
Tongue
English
Weight
191 KB
Volume
19
Category
Article
ISSN
0969-6989

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Using two waves of store ยฎnancial data and survey data collected from 34,866 and 34,365 employees and 30,239 and 33,299 customers who shopped at 594 stores of a large U.S. retail company we tested path models relating importance of service to management, service climate variables, sales personnel se