✦ LIBER ✦

An empirical examination of a model of perceived service quality and satisfaction

✍ Scribed by Richard A. Spreng; Robert D. Mackoy

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Customer Satisfaction, Service Quality a

✍ Tam, Jackie L.M. 📂 Article 📅 2004 🏛 Westburn Publishers Ltd 🌐 English ⚖ 241 KB

Relationships and impacts of service qua

✍ Hu, Hsin-Hui (Sunny); Kandampully, Jay; Juwaheer, Thanika Devi 📂 Article 📅 2009 🏛 Frank Cass & Co. Ltd 🌐 English ⚖ 160 KB

Modelling the relationship between perce

✍ Patterson, Paul G.; Spreng, Richard A. 📂 Article 📅 1997 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 259 KB

Customer‐service provider relationships:

✍ Shemwell, Donald J.; Yavas, Ugur; Bilgin, Zeynep 📂 Article 📅 1998 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 107 KB

Perceived service quality and customer s

✍ Anne Mägi; Claes-Robert Julander 📂 Article 📅 1996 🏛 Elsevier Science 🌐 English ⚖ 901 KB

Service quality dimensions: an examinati

✍ Kang, Gi‐Du; James, Jeffrey 📂 Article 📅 2004 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 169 KB