Perceived service quality and customer satisfaction in a store performance framework: An empirical study of Swedish grocery retailers

✍ Scribed by Anne Mägi; Claes-Robert Julander

• Book ID: 116171906
• Publisher: Elsevier Science
• Year: 1996
• Tongue: English
• Weight: 901 KB
• Volume: 3
• Category: Article
• ISSN: 0969-6989
• DOI: 10.1016/0969-6989(95)00040-2