𝔖 Bobbio Scriptorium
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Virtual Reference Services

✍ Scribed by Bishop, Bradley Wade; Torrence, Matt

Book ID
126783447
Publisher
Taylor and Francis Group
Year
2007
Tongue
English
Weight
132 KB
Volume
13
Category
Article
ISSN
1069-1316

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## Abstract Research is divided about the potential of e‐service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e‐service may either increase or decrease the quality of service received. This study analyzes the level of service recei