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Are virtual reference services color blind?

✍ Scribed by Pnina Shachaf; Sarah Horowitz

Book ID
113773918
Publisher
Elsevier Science
Year
2006
Tongue
English
Weight
1000 KB
Volume
28
Category
Article
ISSN
0740-8188

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## Abstract Research is divided about the potential of e‐service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e‐service may either increase or decrease the quality of service received. This study analyzes the level of service recei