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Virtual reference services: Evaluation of online reference services

✍ Scribed by Jeffrey Pomerantz

Publisher
American Society for Information Science and Technology
Year
2008
Tongue
English
Weight
100 KB
Volume
34
Category
Article
ISSN
0095-4403

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## Abstract Research is divided about the potential of e‐service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e‐service may either increase or decrease the quality of service received. This study analyzes the level of service recei