Virtual reference services: An informal history (and possible future) of digital reference

Formal and informal referent groups: an

Formal and informal referent groups: an exploration of novices and experts in maternity services

✍ Julie Tinson; John Ensor 📂 Article 📅 2001 🏛 John Wiley and Sons 🌐 English ⚖ 172 KB

## Abstract Different social groups place varying emphasis on the importance of referent input. While referent groups are recognised as having a significant influence on purchase behaviour, attitude formation and information processing, the extent to which referent groups are a determinant in decis