Using the balanced scorecard to manage performance in public sector organizations
β Scribed by Northcott, Deryl; Ma'amora Taulapapa, Tuivaiti
- Book ID
- 127258066
- Publisher
- Emerald Group Publishing Limited
- Year
- 2012
- Tongue
- English
- Weight
- 399 KB
- Volume
- 25
- Category
- Article
- ISSN
- 0951-3558
No coin nor oath required. For personal study only.
π SIMILAR VOLUMES
## Abstract Accurate information about an organization's culture can provide a basis for improving processes and enhancing outcomes such as customer service and return on investment. Using a reliable and valid survey is an effective way to obtain employee perceptions about the organizational cultur
## Abstract Processing complex, unstructured information can be difficult. Since balanced scorecards can include as many as 24 or more measures, this article presents a methodology to help managers manage the complexity. The fourβstep process explained here can lead to accurate and consistent evalu