✦ LIBER ✦

Creating high-performance organizations in the public sector

✍ Scribed by Tressie Wright Muldrow; Timothy Buckley; Brigitte W. Schay

Publisher: John Wiley and Sons
Year: 2002
Tongue: English
Weight: 254 KB
Volume: 41
Category: Article
ISSN: 0090-4848
DOI: 10.1002/hrm.10045

No coin nor oath required. For personal study only.

✦ Synopsis

Abstract

Accurate information about an organization's culture can provide a basis for improving processes and
enhancing outcomes such as customer service and return on investment. Using a reliable and valid survey is an
effective way to obtain employee perceptions about the organizational culture. This article describes the
development and use of the U.S. Office of Personnel Management's Organizational Assessment Survey. It provides
two examples, the U.S. Mint and the Environmental Protection Agency (EPA) Region VI, that show how
measures of organizational culture can help federal agencies become high‐performance organizations. ©
2002 Wiley Periodicals, Inc.

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