Understanding Knowledge-Intensive Business Services: Identification, Systematization, and Characterization of Knowledge Flows (Knowledge Management and Organizational Learning, 10)

✍ Scribed by Malgorzata Zieba

• Publisher: Springer
• Year: 2021
• Tongue: English
• Leaves: 233
• Category: Library

✦ Synopsis

This book contributes to an improved understanding of knowledge-intensive business services and knowledge management issues. It offers a complex overview of literature devoted to these topics and introduces the concept of ‘knowledge flows’, which constitutes a missing link in the previous knowledge management theories. The book provides a detailed analysis of knowledge flows, with their types, relations and factors influencing them. It offers a novel approach to understand the aspects of knowledge and its management not only inside the organization, but also outside, in its environment.

✦ Table of Contents

Introduction
Contents
1: Knowledge and Knowledge Management
1.1 Knowledge in Organizations
1.1.1 Knowledge
1.1.2 Managerial Features of Knowledge
1.1.3 Typologies of Knowledge
1.2 Selected Approaches to Knowledge Management
1.2.1 Japanese Approach to Knowledge Management
1.2.2 Resource Approach to Knowledge Management
1.2.3 Process Approach to Knowledge Management
1.2.4 Comparison of Approaches to Knowledge Management
1.2.5 Customer Knowledge Management
1.3 Summary
References
2: Knowledge Transfer and Knowledge Flows
2.1 Knowledge Transfer vs. the Concept of Knowledge Flows
2.2 The Concept of Knowledge Flows Versus Other Concepts
2.3 The Subject of Knowledge Flow and Its Stages
2.4 Technologies and Knowledge Flows
2.5 The Flow of Knowledge and the Flow of Data and Information
2.6 Knowledge Flow Taxonomy
2.7 Factors Influencing the Flow of Knowledge
2.8 Summary
References
3: Knowledge-Intensive Business Services
3.1 Knowledge-Intensive Business Services Sector: Features, Definitions, Classifications
3.1.1 Features of Knowledge-Intensive Business Services
3.1.2 Definitions of Knowledge-Intensive Business Services and the Companies Offering Them
3.1.3 Services Included in the Sector of Knowledge-Intensive Business Services
3.1.4 Classifications of Knowledge-Intensive Business Services
3.2 Characteristics of Knowledge-Intensive Business Services Companies
3.2.1 Dependency on Knowledge
3.2.2 Adaptation to Customer Needs
3.2.3 Co-creation of Value and Co-production of Services
3.2.4 Creating and Supporting Innovation
3.2.5 Regional Concentration and Influence on the region´s Economy
3.2.6 Networking
3.3 Summary
References
4: KIBS Companies and Their Importance for Economy and Innovation
4.1 Review of the Literature on KIBS Companies
4.1.1 Phases and Areas of Research on Companies from the Knowledge-Intensive Business Services Sector
4.1.2 Companies from the Knowledge-Intensive Business Services Sector and Innovations
4.1.3 Companies from the Knowledge-Intensive Business Services Sector and Their Interactions with the Environment
4.1.4 Companies from the Knowledge-Intensive Business Services Sector and Their Basic Resource
4.1.5 Companies from the Knowledge-Intensive Business Services Sector: Other Research Areas
4.2 The Importance of the KIBS Sector for the Economy
4.3 Summary
References
5: Knowledge Flows in KIBS Companies: Theoretical Framework and Study Description
5.1 Knowledge and Approaches to Knowledge Management in Companies Offering KIBS
5.1.1 Knowledge Flows and Their Types in Companies Offering Knowledge-Intensive Business Services
5.1.2 Knowledge Flows Between the Company Offering Knowledge-Intensive Business Services and the Client
5.1.3 Knowledge Management in Companies Offering Knowledge-Intensive Business Services
5.2 Methodological Foundations of the Research and Description of the Research Method
5.3 Study Description
5.4 Summary
References
6: Knowledge and Its Flows in the Light of Empirical Research
6.1 Characteristics of the Surveyed Companies
6.1.1 Services Offered
6.1.2 Organizational Structure
6.2 Knowledge in Companies Offering KIBS
6.2.1 Knowledge Essential for the Functioning of KIBS Companies and as a Source of Competitive Advantage
6.2.2 Distribution of Knowledge in KIBS Companies
6.2.3 Practices Related to Knowledge Management in the Surveyed KIBS Companies
6.3 Knowledge Flows in Companies Offering KIBS
6.3.1 Knowledge Flow Perception
6.3.2 Types of Knowledge Flows in the Surveyed Organizations
6.3.3 Knowledge Flow Between the Company and the Client
6.3.4 Knowledge Flows and Workflows
6.3.5 Knowledge Stuck and Ways to Counteract This Phenomenon in KIBS Companies
6.3.6 Technologies and Tools in Knowledge Flows
6.3.7 Factors Influencing the Flow of Knowledge
6.4 Summary
References
7: Discussion of the Research Results and Conclusions
7.1 Research Results: Discussion
7.2 Conclusions
References