✦ LIBER ✦

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

✍ Scribed by Zhaohua Deng; Yaobin Lu; Kwok Kee Wei; Jinlong Zhang

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

The relationships of customer satisfacti

✍ Hallowell, Roger 📂 Article 📅 1996 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 85 KB

Does service recovery affect satisfactio

✍ Yu-Wei Chang; Yu-Hern Chang 📂 Article 📅 2010 🏛 Elsevier Science 🌐 English ⚖ 177 KB

An empirical study on the effect of e-se

✍ Sheng, Tianxiang; Liu, Chunlin 📂 Article 📅 2010 🏛 Emerald (MCB UP ) 🌐 English ⚖ 99 KB

Customer Loyalty and Approach of Service

✍ Das Gupta, Devashish; Sharma, Atul 📂 Article 📅 2009 🏛 Haworth Press Inc 🌐 English ⚖ 201 KB

Are customer satisfaction and customer l

✍ Jia-Yin Qi, Yong-Pin Zhou, Wen-Jing Chen, Qi-Xing Qu 📂 Article 📅 2012 🏛 Springer US 🌐 English ⚖ 377 KB

Reconsidering Nonlinearity and Asymmetry

✍ Sandra Streukens; Ko de Ruyter 📂 Article 📅 2004 🏛 Springer US 🌐 English ⚖ 133 KB