𝔖 Bobbio Scriptorium
✦   LIBER   ✦

TQM and strategic change

✍ Scribed by Samuel K. M. Ho

Publisher
John Wiley and Sons
Year
1999
Tongue
English
Weight
104 KB
Volume
8
Category
Article
ISSN
1086-1718

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✦ Synopsis

TQM and strategic change

. The fundamentals of TQM are revisited for providing a relevant perspective on business excellence.

. Judging from the experience of the Japanese TQM movement, there is a need for a strategic approach towards TQ.

. A model called TQMEX standing for TQM Excellence Model has been developed based on sound TQM practices.

. The theoretical background, personal experience and results of an intensive questionnaire survey conducted in Hong Kong, Japan and the UK have highlighted the importance of the Japanese 5-S, BPR, QCC, ISO 9000 and TPM on TQM practice.

. The ®ndings are useful for ®rms wanting to benchmark against the business excellence of leading ®rms which have survived and grown despite the two global oil crises and the recent Asian ®nancial turmoil.

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