TQM self-assessment evolves and promotes strategic learning at Ericsson España S.A.
✍ Scribed by Benavent, Francisco Balbastre
- Publisher
- John Wiley and Sons
- Year
- 2003
- Tongue
- English
- Weight
- 193 KB
- Volume
- 22
- Category
- Article
- ISSN
- 1531-1864
No coin nor oath required. For personal study only.
✦ Synopsis
Abstract
Self‐assessment is a comprehensive, systematic, and regular review of an organization's
activities and results in reference to a business excellence model. This process allows the organization to
clearly discern its strengths and deficiencies, launch improvement plans, and monitor their progress. When
organizations repeatedly carry out this cycle of evaluation and action taking, they can achieve genuine and
sustained improvement.
Many firms have found self‐assessment to be an important tool for fostering continuous improvement,
one of the fundamental principles of total quality management (TQM). Indeed, self‐assessment
has been employed by the winners of the most important quality awards—the Deming Prize in Japan, the
Malcolm Baldrige National Quality Award in the United States, and the European Quality Award (EQA) in
Europe. Ericsson España S.A. (EESA), 1994 EQA winner, is among them. And the evolution of their
learnings from this effort has led them to a highly strategic focus. © 2003 Wiley Periodicals,
Inc.