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Total quality management in service sector: a literature review

✍ Scribed by Talib, Faisal; Rahman, Zillur; Qureshi, M.N.

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Managing Employees in the Service Sector

✍ Jonathan R. Anderson 📂 Article 📅 2005 🏛 Springer US 🌐 English ⚖ 200 KB

Impact of Total Quality Management on In

✍ Bon, Abdul Talib; Mustafa, Esam M.A. 📂 Article 📅 2013 🏛 Elsevier 🌐 English ⚖ 723 KB

Quality management in service firms: sus

✍ Gupta, Atul; McDaniel, Jason C.; Kanthi Herath, S. 📂 Article 📅 2005 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 114 KB

TOTAL QUALITY MANAGEMENT: A LITERATURE R

✍ SANJAY L. AHIRE; ROBERT LANDEROS; DAMODAR Y. GOLHAR 📂 Article 📅 2009 🏛 Production and Operations Management Society 🌐 English ⚖ 629 KB

Monitoring web services’ quality of serv

✍ Hasan, Mohd Hilmi; Jaafar, Jafreezal; Hassan, Mohd Fadzil 📂 Article 📅 2012 🏛 Springer Netherlands 🌐 English ⚖ 307 KB

Developing e-service quality scales: A l

✍ Riadh Ladhari 📂 Article 📅 2010 🏛 Elsevier Science 🌐 English ⚖ 237 KB