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TOTAL QUALITY MANAGEMENT: A LITERATURE REVIEW AND AN AGENDA FOR FUTURE RESEARCH

✍ Scribed by SANJAY L. AHIRE; ROBERT LANDEROS; DAMODAR Y. GOLHAR

Book ID
114945553
Publisher
Production and Operations Management Society
Year
2009
Tongue
English
Weight
629 KB
Volume
4
Category
Article
ISSN
1059-1478

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## Abstract Quality management (QM) has become an all‐pervasive management philosophy, finding its way into most sectors of today’s business society. After the initial hype and enthusiasm, it is time to take stock of the knowledge accumulated in what is now a mature field of study and look for dire