Benchmarking and the role of organizatio
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Jonathan D. Pemberton; George H. Stonehouse; David J. Yarrow
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Article
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2001
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John Wiley and Sons
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English
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## Abstract Benchmarking is concerned with enhancing organizational performance by establishing standards against which processes, products and performance can be compared and consequently improved. Organizational learning, on the other hand, refers to the processes by which organizations develop n