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The relationships between organizational culture, total quality management practices and operational performance

✍ Scribed by Baird, Kevin; Jia Hu, Kristal; Reeve, Robert


Book ID
127174345
Publisher
Emerald Group Publishing Limited
Year
2011
Tongue
English
Weight
346 KB
Volume
31
Category
Article
ISSN
0144-3577

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## Abstract Recent research on total quality management (TQM) has examined the relationships between the practices of quality management and various levels of organizational performance. These studies have produced mixed results, probably because of the nature of the research designs used such as m