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The link between total quality management practice and organisational performance

✍ Scribed by Terziovski, Milé; Samson, Danny

Book ID
121739988
Publisher
Emerald Group Publishing Limited
Year
1999
Tongue
English
Weight
88 KB
Volume
16
Category
Article
ISSN
0265-671X

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## Abstract Recent research on total quality management (TQM) has examined the relationships between the practices of quality management and various levels of organizational performance. These studies have produced mixed results, probably because of the nature of the research designs used such as m