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The relationship between consumer complaining behavior and service recovery

✍ Scribed by Baloglu, Seyhmus; Gyung Kim, Min; Wang, Chenya; Mattila, Anna S.

Book ID: 120074641
Publisher: Emerald Group Publishing Limited
Year: 2010
Tongue: English
Weight: 101 KB
Volume: 22
Category: Article
ISSN: 0959-6119
DOI: 10.1108/09596111011066635

No coin nor oath required. For personal study only.

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