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Segmenting service “complainers” and “non‐complainers” on the basis of consumer characteristics

✍ Scribed by Bodey, Kelli; Grace, Debra

Book ID: 121742765
Publisher: Emerald Group Publishing Limited
Year: 2006
Tongue: English
Weight: 122 KB
Volume: 20
Category: Article
ISSN: 0887-6045
DOI: 10.1108/08876040610665634

No coin nor oath required. For personal study only.

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