Consumer Frustration in the Customer-Server Exchange: The Role of Attitudes Toward Complaining and Information Inadequacy Related to Service Failures

✍ Scribed by Susskind, A. M.

• Book ID: 121825444
• Publisher: SAGE Publications
• Year: 2004
• Tongue: English
• Weight: 175 KB
• Volume: 28
• Category: Article
• ISSN: 1096-3480
• DOI: 10.1177/1096348003257328