Online Consumer Complaint Behaviors: The Dynamics of Service Failures, Consumers' Word of Mouth, and Organization-Consumer Relationships

✍ Scribed by Bach, Seung B.; Kim, Soojin

• Book ID: 111858065
• Publisher: Lawrence Erlbaum Associates, Inc.
• Year: 2012
• Tongue: English
• Weight: 147 KB
• Volume: 6
• Category: Article
• ISSN: 1553-118X
• DOI: 10.1080/1553118x.2011.634871