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The Relationship Between Bus Contract Costs, User Perceived Service Quality and Performance Assessment

✍ Scribed by Hensher, David A.

Book ID
120496099
Publisher
Informa UK (Taylor & Francis)
Year
2013
Tongue
English
Weight
867 KB
Volume
8
Category
Article
ISSN
1556-8318

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## Abstract Most experts agree that a learning organization whose employees have a clear vision of the importance of service quality and are motivated to provide that quality will achieve superior service quality. We develop a theoretical framework and conduct a cross‐sectional empirical study to i