The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers, by Sara Laughlin and Ray W. Wilson. Chicago: American Library Association. 2008. 160p. $55.00. ISBN 0-8389-0952-3.

✍ Scribed by Robert D. Laws

• Book ID: 113412947
• Publisher: Elsevier Science
• Year: 2008
• Tongue: English
• Weight: 63 KB
• Volume: 34
• Category: Article
• ISSN: 0099-1333
• DOI: 10.1016/j.acalib.2008.07.005