Quality comes from within: The quality library: a guide to staff-driven improvement, better efficiency and happier customers . By Sara Laughlin and Ray W. Wilson. Chicago, IL: American Library Association, 2008. 145 pp. US$55.00 (US$49.50 ALA members). Soft cover ISBN 13: 9780838909522.

✍ Scribed by Dunford, Helen

• Book ID: 126529057
• Publisher: Informa UK (Taylor & Francis)
• Year: 2009
• Tongue: English
• Weight: 146 KB
• Volume: 58
• Category: Article
• ISSN: 0004-9670
• DOI: 10.1080/00049670.2009.10735851