Quality comes from within: The quality library: a guide to staff-driven improvement, better efficiency and happier customers. By Sara Laughlin and Ray W. Wilson. Chicago: American Library Association, 2008. 146 pp. A$89.95 soft cover ISBN 9780838909522 (available from In books ).

✍ Scribed by Dunford, Helen

• Book ID: 126530736
• Publisher: Informa UK (Taylor & Francis)
• Year: 2009
• Tongue: English
• Weight: 145 KB
• Volume: 58
• Category: Article
• ISSN: 0004-9670
• DOI: 10.1080/00049670.2009.10735893