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The nature and structure of workers' trust in management

✍ Scribed by MURRAY C. CLARK; ROY L. PAYNE

Publisher
John Wiley and Sons
Year
1997
Tongue
English
Weight
231 KB
Volume
18
Category
Article
ISSN
0894-3796

No coin nor oath required. For personal study only.

✦ Synopsis

This paper presents a theoretical and empirical analysis of the nature of trust at work. Use is made of the facet approach to generate a de®nitional framework of trust, and this is proposed as a theoretical basis for the analysis of the structural characteristics of trust. Hypotheses regarding the relations between the de®nitional framework and empirical observations were tested by applying Smallest Space Analysis to analyse data collected from a sample of 398 colliery workmen, using questionnaires developed on the basis of the faceted de®nition. The results demonstrate strong support for the de®nitional framework suggested for the concept of trust and its construct validity. The results also suggest a possible distinction workers make between trust and mistrust and, between the speci®cs of activities to do with the job itself versus managers in general.

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