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The human nature of management consulting: judgment and expertise

โœ Scribed by Andrew Watson; Terence Rodgers; David Dudek

Publisher
John Wiley and Sons
Year
1998
Tongue
English
Weight
72 KB
Volume
19
Category
Article
ISSN
0143-6570

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โœฆ Synopsis

Management consulting is a significant and growing feature of the society of organizations in which we live. We develop an account of 'behavioral management consulting' by applying behavioral decision theory (BDT) to consulting. We apply in particular the representativeness heuristic, confirmatory bias, and the fundamental attribution error. We then scrutinize this account of management consulting in two ways: first, in the light of extant research applying BDT to other fields of expertise, such as accounting; and second, in the light of evolutionary psychology, which has recently cast a skeptical eye on some aspects of BDT. We conclude that the BDT-based account of consulting survives this scrutiny sufficiently to warrant a program of empirical research, and identify priorities for such a program.

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