The future of reference and information services in a virtual world

✍ Scribed by Denise Agosto; Eileen Abels; Lily Rozaklis; Craig MacDonald

• Publisher: Wiley (John Wiley & Sons)
• Year: 2009
• Tongue: English
• Weight: 34 KB
• Volume: 46
• Category: Article
• ISSN: 0044-7870
• DOI: 10.1002/meet.2009.1450460316

✦ Synopsis

Introduction, Background, and Research Questions

Over the past few years, reference and information services have increasingly moved away from library reference desks and away from libraries' print collections out into the virtual world. A number of studies have examined virtual reference services, focusing on issues such as collaboration during the research process (e.g.