Call centers have become an important customer access channel as well as an important source of customer-related information. Frequently, call center employees experience role stress as a result of the conflicting demands of the company, supervisors, and customers. In this article, antecedents and c
The effects of role perceptions on employee satisfaction and performance moderated by employee ability
β Scribed by Randall S. Schuler
- Publisher
- Elsevier Science
- Year
- 1977
- Weight
- 596 KB
- Volume
- 18
- Category
- Article
- ISSN
- 0030-5073
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