𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The effect of service performance and ski resort image on skiers' satisfaction

✍ Scribed by Ferrand, Alain; Vecchiatini, Daria

Book ID
126596589
Publisher
Taylor and Francis Group
Year
2002
Tongue
English
Weight
137 KB
Volume
2
Category
Article
ISSN
1746-1391

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## Abstract Customer satisfaction and loyalty are key drivers of performance. However, there is increasing evidence that good attribute performance and high overall satisfaction do not always automatically lead to higher loyalty. In this paper, we put forward a study on customer satisfaction and lo