Research of measuring the customer satis
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Toshinori Chikara; Takenori Takahashi
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Article
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1997
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Elsevier Science
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English
โ 361 KB
To evaluate information systems properly for their improvement is important. This study proposes the evaluation method for information systems based on Customer(User) Satisfaction. It applies to the information systems in the company. In this method, each factor with the degree of satisfaction is cl