๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Research of measuring the customer satisfaction for information systems

โœ Scribed by Toshinori Chikara; Takenori Takahashi

Publisher
Elsevier Science
Year
1997
Tongue
English
Weight
361 KB
Volume
33
Category
Article
ISSN
0360-8352

No coin nor oath required. For personal study only.

โœฆ Synopsis

To evaluate information systems properly for their improvement is important. This study proposes the evaluation method for information systems based on Customer(User) Satisfaction. It applies to the information systems in the company. In this method, each factor with the degree of satisfaction is classified by its characteristic. Then, by the questionnaire, the importance and degree of the satisfaction of the users are measured and using the AHP technique, the total satisfaction is calculated. Moreover, it measures the degree of the satisfaction every physical satisfying level and then it proposes the direction of the improvement of the information system.

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## Abstract In certain purchase situations, such as when a new car is purchased and an old vehicle is traded in, individuals simultaneously play the role of buyers and sellers. It is interesting to observe that, when evaluating the purchase and selling prices of the new and old products respectivel