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The effect of implementation of the ISO 9000 on customer complaints; a 5-year follow-up study in a regional laboratory.

✍ Scribed by Mira Barak; Hatam Younes; Paul Froom

Publisher: Springer-Verlag
Year: 2003
Tongue: English
Weight: 120 KB
Volume: 8
Category: Article
ISSN: 0949-1775
DOI: 10.1007/s00769-003-0630-z

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