𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The customer satisfaction link to TQM

✍ Scribed by Hensler, D. Jack

Book ID
112164252
Publisher
John Wiley and Sons
Year
1994
Weight
167 KB
Volume
13
Category
Article
ISSN
0277-8556

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📜 SIMILAR VOLUMES

QFD—linking the customer to the product
QFD—linking the customer to the product development process as a part of the TQM concept
✍ Magnus Tottie; Dr. Thomas Lager 📂 Article 📅 1995 🏛 John Wiley and Sons 🌐 English ⚖ 909 KB

## Abstract LKAB is one of the world's leading sup‐pliers of advanced iron ore products. Its most important markets are the blast furnace based steelworks of Europe. As a result of customers’ demands for ever‐better products, LKAB has begun to apply Quality Function Deployment (QFD) to its product