𝔖 Bobbio Scriptorium
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The customer always comes first

✍ Scribed by Andy Churley


Publisher
Elsevier Science
Year
2005
Weight
74 KB
Volume
2
Category
Article
ISSN
1742-6847

No coin nor oath required. For personal study only.

✦ Synopsis


W ith new payment channels such as mobile, digital TV and multimedia kiosks coming on stream, the need for a single identification and verification (ID&V) gateway is rising. In addition, up to a quarter of help desk calls, at between $10 and $31 per call, are to do with password problems.


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