The customer is not always right
β Scribed by Tom Sorell
- Publisher
- Springer
- Year
- 1994
- Tongue
- English
- Weight
- 751 KB
- Volume
- 13
- Category
- Article
- ISSN
- 0167-4544
No coin nor oath required. For personal study only.
π SIMILAR VOLUMES
## Abstract Research on work aggression or anger has typically focused on supervisors and coβworkers as the instigators of aggression; however, aggressive __customers__ are also likely and may have unique consequences for the employee. We explore this phenomenon with a sample of 198 call center emp
## Abstract Service companies believe two myths, says the author. One is that the customer is always right. And the second is that anyone willing to part with his money should be treated as a valid customer. Instead, the author argues, successful companies target customers who fit their business mo
Sealing Technology