𝔖 Bobbio Scriptorium
✦   LIBER   ✦

SUPPLY CHAIN COLLABORATION AND LOGISTICAL SERVICE PERFORMANCE

✍ Scribed by Theodore P. Stank; Scott B. Keller; Patricia J. Daugherty

Publisher
Wiley (John Wiley & Sons)
Year
2001
Tongue
English
Weight
128 KB
Volume
22
Category
Article
ISSN
0735-3766

No coin nor oath required. For personal study only.

✦ Synopsis

Collaboration with external supply chain entities influences increased internal collaboration, which in turn improves service performance. This relationship may be the key to helping managers understand how best to facilitate behavioral change. The implication is that collaborating with customers and suppliers is a first step toward effective collaboration within the firm.

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