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Subcontracting versus capacity expansion and the impact on pricing of services

✍ Scribed by Cheryl Gaimon

Publisher
John Wiley and Sons
Year
1994
Tongue
English
Weight
1023 KB
Volume
41
Category
Article
ISSN
0894-069X

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THE IMPACT OF DEMAND UNCERTAINTY AND CON
THE IMPACT OF DEMAND UNCERTAINTY AND CONFIGURATION CAPACITY ON CUSTOMER SERVICE PERFORMANCE IN A CONFIGURE-TO-ORDER ENVIRONMENT
✍ Gilbert N. Nyaga; David J. Closs; Alexandre Rodrigues; Roger J. Calantone πŸ“‚ Article πŸ“… 2007 πŸ› Wiley (John Wiley & Sons) 🌐 English βš– 567 KB

This paper examines the simultaneous impact of demand variability, demand skew, and configuration capacity on customer service in a configure‐to‐order environment. Simulation is done in ARENA and data are analyzed using ANOVA and MANOVA. The findings indicate that the factors studied have differenti